Honest answers.
If something here is fuzzy, write us back. A human reads every reply.
Will Omnita send anything without me?
Not by default. She drafts and waits. You can opt-in to auto-send for specific templates (e.g. "confirm appointment") once you've approved enough of them and trust the pattern.
What if she gets it wrong?
Every draft shows a confidence score. The tricky ones come with a sentence of "why I'm not sure." You override by typing the right answer; she learns the pattern, not just the correction.
Does my data get used to train other people's assistants?
No. Your customer data, drafts, and recordings stay in your tenant. We use anonymous metadata only for product analytics, and you can opt out of that too.
Do I have to import everything from my old CRM?
No. Connect your calendar and inbox; Omnita builds the customer list from the people you actually talk to. CSV imports are there if you want them.
What's actually in public beta?
The drafting, the stream, the schedule, and the invoice flow are live. Voice (call answering) is in trial with select customers. Multi-location is shipping in Q2.
Why does Team cap at 10 members?
A flat $48/month covers an owner, a dispatcher, and up to 8 techs — the sweet spot for most field service operations. When you outgrow 10, you're generating real revenue and we'll work out an Enterprise agreement that fits.
What happens when I run out of AI actions or SMS?
You can enable auto-recharge so the work never stops. On Team: $10 per 1,000 extra AI actions, $10 per 500 SMS, $10 per 250 extra voice minutes. On Solo, AI actions top up at $10 per 500.