Terms of Service

By accessing or using Omnita.ai, you confirm that you are at least 18 years of age, have the legal authority to enter into this agreement on behalf of yourself or your organization, and agree to comply with these Terms and all applicable laws.

Omnita.ai is an AI-powered, all-in-one business management platform designed for service-based businesses. The Service may include, without limitation:

• ●AI agent automation for client communications, follow-ups, and scheduling
• ●Customer relationship management (CRM) tools
• ●Invoicing, billing, and payment processing features
• ●Calendar and appointment scheduling
• ●Business analytics and reporting dashboards
• ●Unified communications inbox

Features are subject to change. We may add, modify, or discontinue features at any time with reasonable notice where practicable.

To use the Service, you must register for an account. You agree to:

• ●Provide accurate and complete registration information
• ●Keep your login credentials confidential
• ●Notify us immediately of any unauthorized access to your account
• ●Be responsible for all activity that occurs under your account

Omnita.ai reserves the right to suspend or terminate accounts that violate these Terms or that we determine, in our sole discretion, pose a risk to the platform or other users.

Access to certain features of the Service requires a paid subscription. By subscribing, you agree to the following:

• ●Subscription fees are billed in advance on a monthly or annual basis
• ●All subscription fees are non-refundable except where required by law or expressly stated otherwise
• ●Prices may be updated with at least 30 days' written notice to your registered email
• ●Failure to pay may result in suspension or termination of your account

Subscription fees are separate from transaction fees charged on payments you process through the platform. See Section 5 for payment processing terms.

Omnita.ai uses Stripe and Stripe Connect to enable businesses to accept payments from their customers. By enabling payment features, you agree to the Stripe Connected Account Agreement in addition to these Terms.

You are solely responsible for all tax obligations arising from transactions processed through the platform.

• ●You are responsible for determining, collecting, and remitting all applicable taxes on your transactions, including sales tax, VAT, GST, service tax, and any similar levies in every applicable jurisdiction
• ●Omnita provides tax configuration tools (tax components, profiles, and rules) as a convenience; any tax amounts displayed are calculated from your own configured rates
• ●Omnita does not warrant the accuracy, completeness, or legal sufficiency of any tax calculations performed by the platform — tax tools do not constitute tax advice
• ●Omnita is not a marketplace facilitator and does not file or remit taxes on behalf of any business or individual
• ●You are responsible for your own tax registration, nexus determination, and filings in all applicable jurisdictions
• ●Omnita provides transaction-level reporting — including frozen tax totals, location snapshots, and per-component breakdowns — to support your own filings; this reporting is provided "as is" without warranty

Omnita currently absorbs chargeback losses on eligible transactions as a service to connected businesses. The following conditions apply:

• ●Omnita reserves the right to deduct chargeback amounts from future payouts, hold a payout reserve, or require direct reimbursement for chargebacks that result from your misrepresentation of services, failure to deliver services, or fraudulent activity
• ●Businesses with elevated dispute or chargeback rates may have payouts paused, accounts placed under review, or service terminated at Omnita's discretion
• ●You must cooperate with dispute evidence gathering by providing proof of service, communication records, and other supporting documentation within Stripe's required response deadlines
• ●Omnita reserves the right to submit dispute evidence on your behalf if you fail to respond within the required timeframe

The following terms govern how refunds are processed and how funds are paid out to your connected account.

Stripe issues IRS Form 1099-K directly to your connected account when your transaction volume meets applicable federal reporting thresholds. Omnita does not issue separate 1099-K or other income tax forms. You are solely responsible for accurate income reporting and compliance with all applicable federal and state tax reporting requirements. Questions regarding your 1099-K should be directed to Stripe support.

Omnita.ai uses artificial intelligence to automate certain business tasks on your behalf, including but not limited to sending messages, scheduling appointments, and generating content. You acknowledge and agree that:

• ●You are solely responsible for reviewing and approving automated outputs before they are sent or published where such controls are available
• ●Omnita.ai does not guarantee the accuracy, completeness, or fitness for purpose of any AI-generated content
• ●You will not use AI features to send spam, engage in deceptive practices, or violate any applicable laws
• ●You grant us the right to use aggregated and anonymized AI interaction data to improve our models and services

You agree not to use the Service to:

• ●Violate any applicable federal, state, or local law or regulation
• ●Harass, abuse, or harm any individual or entity
• ●Transmit malware, spam, or any harmful code
• ●Scrape, reverse-engineer, or attempt to extract source code from the platform
• ●Resell or sublicense access to the Service without written authorization
• ●Impersonate any person or entity or misrepresent your affiliation

Violation of this policy may result in immediate account termination and, where applicable, referral to law enforcement.

All platform software, design, trademarks, and content provided by Omnita.ai are the exclusive property of Omnita.ai and its licensors. You are granted a limited, non-exclusive, non-transferable license to use the Service for your internal business purposes only.

You retain ownership of all data, content, and materials you upload to the platform (“Your Content”). By uploading Your Content, you grant Omnita.ai a limited license to store, process, and display it solely to provide the Service to you.

The Service may integrate with third-party tools and platforms. Omnita.ai is not responsible for the availability, accuracy, or practices of any third-party services. Your use of third-party integrations is subject to those providers' own terms and privacy policies.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. OMNITA.AI DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OMNITA.AI AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL AGGREGATE LIABILITY SHALL NOT EXCEED THE AMOUNT PAID BY YOU TO OMNITA.AI IN THE 12 MONTHS PRECEDING THE CLAIM.

You agree to indemnify, defend, and hold harmless Omnita.ai and its affiliates, officers, and employees from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising from your use of the Service, Your Content, or your violation of these Terms.

Either party may terminate this agreement at any time. You may cancel your account through the platform settings. Omnita.ai may suspend or terminate your account immediately for violations of these Terms. Upon termination, your right to access the Service ceases and we may delete your data in accordance with our data retention policy.

These Terms are governed by the laws of the State of Texas, without regard to its conflict of law provisions. Any disputes shall be resolved through binding arbitration in Austin, Texas under the rules of the American Arbitration Association, except that either party may seek injunctive relief in a court of competent jurisdiction.

We reserve the right to update these Terms at any time. Material changes will be communicated via email or in-platform notification at least 14 days before taking effect. Continued use of the Service after changes take effect constitutes acceptance.

For questions about these Terms, please contact us at: Omnita.ai — legal@omnita.ai